Reply
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Router keeps dropping Internet

Last few days my router dsl-2640r keeps dropping the ADSL connection from the phone line.
The phones work fine, but this problem is really intermittent.
Now I have 3 pc's on my network and they all drop out because the ADSL signal to the router via the phone line goes down.
And they are all different ,i.e. windows xp , windows 98 and windows 7.
Linksys pcima card, network pcima card and buffalo pci wireless net work card.
I have tried no less then 3 new filters ect but the problem still is with the router.
The internet icon turns red and the connection fails.
I have some noise stats below.
But Like I have said the phones work ok and my ADSL connection when works is real fast, I have never had problems like this before.


Mode: ADSL2 PLUS
Type: ANNEX_A
Status: Showtime

Downstream Upstream
Rate (Kbps): 8128 kbps 715 kbps

SNR Margin (dB): 20.6 15.8
Attenuation (dB): 16.0 7.8
Output Power (dBm): 0.0 10.3


Super Frames: 17416 17413
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 1 0

HEC Errors: 1 0
Total Cells: 26385 5866
Data Cells: 26295 5866
Bit Errors: 0 0
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Just got this info from the router.

12/26/2009 13:11:01 Call drop because echo reply not received in time
12/26/2009 13:14:40 MPOA Link Down
12/26/2009 13:14:53 netMakeChannDial: err=-3001 rn_p=80524140
12/26/2009 13:15:43 Last errorlog repeat 7 Times
12/26/2009 13:15:43 MPOA Link Up
12/26/2009 13:15:47 ppp_ready: ch:8053a7a0, iface:804b5140
12/26/2009 13:15:47 Accept() fail
12/26/2009 13:15:47 Accept() fail
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

And this is with the router connected to the bt test socket.
12/26/2009 13:46:31 Call drop because echo reply not received in time
12/26/2009 13:50:46 MPOA Link Down
12/26/2009 13:50:51 netMakeChannDial: err=-3001 rn_p=80524140
12/26/2009 13:50:54 Last errorlog repeat 2 Times
12/26/2009 13:50:55 netMakeChannDial: err=-3001 rn_p=80524140
12/26/2009 13:50:55 netMakeChannDial: err=-3001 rn_p=80524140
12/26/2009 13:50:56 netMakeChannDial: err=-3001 rn_p=80524140
12/26/2009 13:50:57 netMakeChannDial: err=-3001 rn_p=80524140
12/26/2009 13:51:48 Last errorlog repeat 8 Times
12/26/2009 13:51:48 MPOA Link Up
12/26/2009 13:51:55 ppp_ready: ch:8053a7a0, iface:804b5140
12/26/2009 13:51:55 Accept() fail
12/26/2009 13:51:55 Accept() fail
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

ok it seems my phones went down as well yesterday and I did report this and they seem fixed today.
It may also fix the connection problem with the adsl.
I will have to wait and see.
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Spoke too soon,router still dropping the adsl connection.
But the phones are still working.lol
OCE_Debbie
Posts: 39,242
Topics: 1
Kudos: 891
Solutions: 401
Registered: ‎03-11-2008

Re: Router keeps dropping Internet

Hi timmy222,

Please can you complete the broadband sticky questions below as this will help us to investigate further.

What exchange are you connected to?
Is your exchange experiencing any outages?
How many telephone extension sockets do you have?
Do you have an NTE5 master socket and if so have you tried connecting your modem directly to the test socket?
If not is your modem connected to your Master Socket?
Are you experiencing any problems with your phone service?
What modem are you using? (Make & Model)
Have you tested with an alternative modem? (Make & Model)
Have you tested with a different microfilter?
Are you using a telephone extension lead?
What is your modem SNR Margin down and up (From modem status page)**
What is your bandwidth (Connection or sync speed) down and up (from modem status page) **
Are you experiencing the disconnections at any specific time ?
Which Operating System are you using on your PC / Mac?

Thanks

Debbie

Be sure to give kudos and accept your solution


Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

1. What exchange are you connected to? OGMORE VALLEY
2. Is your exchange experiencing any outages? none that I know of.
3. How many telephone extension sockets do you have? 2
4. Do you have an NTE5 master socket and if so have you tried connecting your modem directly to the test socket? Yes
5. If not is your modem connected to your Master Socket? Yes
6. Are you experiencing any problems with your phone service? I was but that seems be be sorted
7. What modem are you using? (Make & Model) Dsl 2640r
8. Have you tested with an alternative modem? (Make & Model) I do Not have one
9. Have you tested with a different microfilter? yes 3 infact
10. Are you using a telephone extension lead? no
11. What is your modem SNR Margin down and up (From modem status page)** see above posts
12. What is your bandwidth (Connection or sync speed) down and up (from modem status page) ** See above posts
13. Are you experiencing the disconnections at any specific time ? no it is often and random
14. Which Operating System are you using on your PC / Mac? I have 3 on my network, windows7 , xp and 98.
15. All suffer the same problems, it is the router losing adsl signal not a pc problem they stay on the network just fine.
Please don't mess too much with my connection, it has been perfect up to now and mega reliable.:smileysurprised:


03:00:57 MPOA Link Down
03:00:58 netMakeChannDial: err=-3001 rn_p=80524140
03:02:00 Last errorlog repeat 5 Times
03:02:00 MPOA Link Up
03:02:07 ppp_ready: ch:8053a7a0, iface:804b5140
03:02:07 Accept() fail
03:02:07 Accept() fail

Just again like many.:smileymad:
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Still dropping when it cares to.
OCE_Debbie
Posts: 39,242
Topics: 1
Kudos: 891
Solutions: 401
Registered: ‎03-11-2008

Re: Router keeps dropping Internet

Hi timmy222,

Thank you for the additional information.

I have changed the profile to 15db interleaved which is the most stable, please can you monitor the connection to see how it compares.

Is the modem currently connected directly at the test socket?

Thanks

Debbie

Be sure to give kudos and accept your solution


Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Thanks Debbie, but last night it seemed to get better.
I do not want interleaved on my line please I have not had this in the last 6 years and should not need it now. High ping would make the internet useless for me.
I am only 350 meters from the exchange and have never had these problems before and have always had the best speeds possible, and sometimes even exceeding my signed up speed.
So basically if you are going to kill my fab internet connection off I will take it elsewhere.
It's not that I am no thankful for the help, it's maybe the case of," lets take the easy way out of this" from TT side.
It would seem i am not the only one having these problems and it seems to be linked to a brand of router.


Regards Tim.
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Download Speed: 8885 kbps (1110.6 KB/sec ) Upload Speed: 615 kbps (76.9 KB/sec ) BUT PING IS 60.
OCE_Debbie
Posts: 39,242
Topics: 1
Kudos: 891
Solutions: 401
Registered: ‎03-11-2008

Re: Router keeps dropping Internet

Hi timmy222,

I have changed the profile back to a fastpath profile.

Thanks

Debbie

Be sure to give kudos and accept your solution


Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Thanks Debs.
Let's see how it goes
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Results from www.speed.io
(Copied on 2009-12-31 16:10:21)
Download: 9421 Kbit/s
Upload : 706 kbit/s
Connects : 2470 conn/min
Ping: 18 ms lollollollol THANKS.:smileyhappy:
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

01/01/2010 20:14:21 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:14:25 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:14:29 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:14:30 Last errorlog repeat 1 Times
01/01/2010 20:14:31 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:14:33 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:14:37 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:14:41 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:14:42 netMakeChannDial: err=-3001 rn_p=80524140

Still dropping GAH!
I think the router is naffed.
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

01/01/2010 20:15:23 MPOA Link Up
01/01/2010 20:15:24 ppp_ready: ch:8053a7a0, iface:804b5140
01/01/2010 20:15:24 Accept() fail
01/01/2010 20:15:24 Accept() fail
01/01/2010 20:20:33 Call drop because echo reply not received in time

Yet again.
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

01/01/2010 20:40:07 MPOA Link Down
01/01/2010 20:40:09 netMakeChannDial: err=-3001 rn_p=80524140
01/01/2010 20:41:09 Last errorlog repeat 37 Times
01/01/2010 20:41:09 MPOA Link Up
01/01/2010 20:41:26 ppp_ready: ch:8053a7a0, iface:804b5140
01/01/2010 20:41:26 Accept() fail
01/01/2010 20:41:26 Accept() fail


:smileyindifferent:
Occasional Contributor
raven10087
Posts: 11
Registered: ‎01-01-2010

Re: Router keeps dropping Internet

Same Router same problem....... :smileymad:

i'm not sure how i do all the test things to show my router information so if you ask for it please refer me to the steps
Contributor
timmy222
Posts: 44
Registered: ‎19-01-2009

Re: Router keeps dropping Internet

Hi TalkTalk, please do not adjust my line can you leave it as it is.
It has not dropped for a good few hours now and the connection is very fast and ping low atm.
If it starts to play up again I shall advise.
Thanks so far peeps.

Tim.
Occasional Contributor
ginga9
Posts: 6
Registered: ‎02-01-2010

Re: Router keeps dropping Internet

Hi Tim,
Dont get a new router yet, thats what I done.
Same problem as everyone else- Connection dropping randomly.
I have changed the filter, router, I even now have a new imac. I have disconnected everything else, but the broadband just goes on and off when it wants to, for at least a month now. Its getting very boring.